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Refund & Cancellation Policy

Effective date: 30 August 2026
Last updated: 30 August 2026

This Refund & Cancellation Policy applies to memberships, credit packages and other paid digital features purchased from NRI Matrimony through nri-matrimony.com. Please read it before completing a purchase.

1. Digital memberships and credits

NRI Matrimony provides digital access, memberships and credits. Credits may be used for eligible platform actions such as accessing protected profile information or other features described at checkout. Membership benefits and credits are normally allocated electronically after the selected payment provider confirms successful payment.

Prices may be displayed and charged in Indian Rupees (INR) or United States Dollars (USD), depending on the plan, billing country and available payment provider. Available providers may include Cashfree, Razorpay, Stripe and PayPal.

2. No-refund rule

Except for the limited cases in Section 3 or where applicable law requires otherwise, all completed purchases are final and non-refundable once a membership, credit package or paid digital benefit has been activated or credited to the account. This rule applies whether or not the member later uses all available benefits or credits.

We do not provide full or partial refunds for:

  • changing your mind after purchase;
  • not using the service, membership or credits;
  • not finding a preferred match or not receiving a reply from another member;
  • a chat request being declined or another member blocking communication;
  • unused time remaining after cancellation;
  • monthly membership credits that expire or reset under the plan terms;
  • failure to cancel before the next renewal date;
  • profile suspension or removal caused by a violation of platform rules; or
  • differences caused by currency-conversion rates, card-issuer charges or bank fees.

A membership gives access to platform features; it does not guarantee marriage, a match, a response, contact acceptance or any particular outcome.

3. Limited refund or correction cases

We will investigate and, where appropriate, correct the account or initiate a refund in the following limited situations:

  • the same transaction was charged more than once;
  • the payment provider confirmed a successful charge but the purchased membership or credits were not delivered because of a verified technical error;
  • you were charged after a valid cancellation was completed before the renewal deadline due to our confirmed system error;
  • the transaction was unauthorised and the claim is supported by the payment provider, issuing bank or our investigation; or
  • a refund is required by applicable consumer law or a binding direction from a competent authority.

Where the issue can be fully resolved by allocating the missing membership or credits, correcting the ledger or reversing a duplicate allocation, we may provide that correction instead of a cash refund where lawful and appropriate.

4. How to request review

Email support@nri-matrimony.com from the address registered to your NRI Matrimony account. Include:

  • your registered name and email address;
  • payment date, amount and currency;
  • payment provider and transaction/order ID;
  • a short explanation of the issue; and
  • a receipt or screenshot that does not expose a full card number, CVV, OTP, password or banking credential.

We aim to acknowledge a complete request within 24 hours. We may ask for additional information needed to verify the account or transaction.

5. Refund processing time

If a refund is approved or legally required, we aim to initiate it through the original payment method within 24 hours after approval. The time for the amount to appear in your account is controlled by Cashfree, Razorpay, Stripe, PayPal, your bank or card issuer and may take additional business days. We cannot guarantee the external provider’s settlement time.

Refunds are normally issued in the original transaction currency and to the original payment method. Exchange-rate differences, international card charges, taxes or provider/bank fees may not be refundable unless required by law.

6. Recurring membership cancellation

If the checkout identifies a membership as recurring or auto-renewing, it will continue for the stated billing period until cancelled. The price, currency, billing frequency and renewal terms should be shown before payment authorisation.

You may cancel an eligible recurring membership using the cancellation option in your Membership dashboard, where available, or by emailing support@nri-matrimony.com from your registered address. Cancellation normally takes effect at the end of the current paid billing period:

  • future recurring charges stop after the cancellation becomes effective;
  • you may continue using eligible paid benefits until the current period ends;
  • no prorated refund is issued for unused days or benefits;
  • monthly plan credits may expire or reset at the end of the billing cycle according to the displayed plan terms; and
  • separately purchased extra credits do not expire under the current platform rules but may require an active membership to use.

Submit cancellation before the next renewal date. A request sent after a renewal has already been processed does not automatically reverse that renewal.

7. Profile deactivation and account deletion

Hiding or deactivating your matrimonial profile is different from cancelling a paid membership. Profile deactivation does not automatically stop a recurring payment arrangement. You must separately cancel the membership through the dashboard or support.

Permanent account deletion also does not create a refund right for membership time or credits already supplied. Payment, tax, fraud-prevention and reconciliation records may be retained where legally required or reasonably necessary, as described in the Privacy Policy.

8. Failed, pending or cancelled payments

If a payment is declined, cancelled or remains pending, membership or credits will not be treated as active until the payment provider confirms success. A temporary bank authorisation is not always a completed charge and may be released automatically by the bank. Contact your bank/payment provider and then our support team if a pending entry does not resolve.

9. Upgrades, replacements and promotional offers

Any upgrade, replacement, discount or campaign-specific term shown at checkout applies only to that transaction. Unless expressly stated, promotional credits, bonuses, coupons and price differences are not redeemable for cash and do not create a refund entitlement.

10. Chargebacks and payment disputes

Please contact us first so we can investigate a duplicate, missing-credit or cancellation issue. Filing a false or abusive chargeback may result in account restriction and preservation of relevant transaction and security records. Nothing in this section limits your lawful right to contact your bank, payment provider or consumer authority.

11. Changes to this policy

We may update this policy for future purchases when our plans, payment methods or legal requirements change. The policy displayed at the time of a transaction will generally govern that purchase, except where a later change is required by law or is more favourable to the customer.

12. Contact and grievance details

Shiwam Raj — Grievance Contact
NRI Matrimony
Govindpuri, Kalkaji, New Delhi, India
Email: support@nri-matrimony.com
Website: https://nri-matrimony.com

This policy is subject to applicable consumer rights that cannot lawfully be excluded.